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support
getting help when you need it
First Time Fix - Helping our customers and partners to resolve any issues quickly and simply is one of our key goals. Our support teams are available 24x7 to answer your questions and solve your problems. We aim to solve 95% of customer issues with our first response. Contact our support team on 0845 805 2390
Online resources to help you get the most from our services
We are always adding new material to our library of tutorials and articles. As a ThinkGrid customer, you have full access to the following resources: http://support.thinkgrid.co.uk
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The personal touch
We don't use call centres and we don't outsource our support. As a ThinkGrid customer, you will be assigned one of our support teams and all your contact with us will be handled by the same small group of skilled engineers. This means that we can build a better understanding of your business requirements, effectively becoming part of your team.
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Our support team
We recognise the importance of good customer support. Our support teams operate around the clock, and your questions and problems will always be dealt with by the same team - encouraging continuity of support and a greater understanding of your business and its needs. Our support 'pods' replace the standard 1st, 2nd and 3rd line support model with small, highly skilled operational teams. This encourages knowledge share, transfer of skills and the ultra-fast resolution of issues. Each team has a fixed number of customers to look after and is rewarded for keeping them happy!
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