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frequently asked questions
Below you will find some useful answers to frequently asked questions. If you do have any more questions, please use our live chat, email us or give us a call.
General
What is Cloud Backup? >
Cloud (or online) Backup is a service that easily and automatically schedules backups of your hard drive contents to the cloud (including server databases, Exchange mailboxes, Windows System State etc.), allowing easy restore of data via a simple to use client GUI without the need for cumbersome backup tapes.
What is ThinkGrid Cloud backup? >
ThinkGrid cloud backup keeps your business up and running in the event of data loss by automatically backing up and storing all of your vital data for fast, reliable and easy restoration of your system. It is a replacement for traditional tape backup solutions - there are no tapes to manage, saving time and eliminating errors. Backups run automatically, transferring your data over the internet to a secure offsite facility.
Does using cloud backup jeopardise the security of my data? >
Use of cloud backup/storage will improve your data security by centralising storage and providing access to enterprise-level security infrastructure and management at an affordable cost.
ThinkGrid uses SSL and 256-bit AES encryption (data is encrypted in transit and then stored) for the ultimate in security.
Can I use ThinkGrid Cloud backup independent of other cloud services? >
Yes. Although our cloud backup integrates with our other services, you can use our cloud storage seamlessly within your existing environment. The idea being if you have a mix of on-premise and cloud based services, your data is protected.
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How is ThinkGrid Cloud backup priced? >
The price is simply based on the amount of storage required and the number of users. Each user gets access to the full backup client to backup their device and with ThinkGrid there are no hidden charges for bandwidth etc.
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